Self Service portal
Access your Heavenwire account infromation
Click 'Account Login' to enter the Self Service portal.
Effective January 1, 2015, Heavenwire moved to an automated invoice system that accepts online payment via credit card, debit card and ACH (direct transfer from your checking account). Payment by check will incur a $15 per transaction administrative processing fee.
Access to the Self Service portal requires confirmation of your information. Please send an email with your name, address & phone number to:
Alternately, you can contact us with this information by calling 888-595-5818 to speak to a consultant. You will later receive an email with a secure link to the Self Service portal to enter your payment information.
All Heavenwire customers are invoiced on the 1st day of each month for services rendered in that month. Electronic payment occurs on the day of invoicing.
A five dollar ($5) late fee applies to all payments received after the 5th of the month.
A credit card, debit card or ACH with a pre-scheduled debit date after the 5th of the month will incur a $5 flex payment fee each month provided payment is made within the same month.
With the exception of pre-scheduled flex fee payments, non-receipt of payment past the 15th of the month will result in service disconnection and may incur a $40 reconnection fee.
Non-receipt of flex payments must be resolved by the end of the calendar month or will result in service disconnection and may incur a $40 reconnection fee.
Payment acknowledgment and invoice information are available in the Self Service portal.
Payment by check and any requests for post office mailed invoices and/or receipts will incur a $15 per transaction administrative processing fee.
Downloadable forms for billing transactions can be found below.